Refine your search
Collections
Co-Authors
Journals
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Sridhar, M. S.
- Social Technologies Sans Social Intelligence
Abstract Views :197 |
PDF Views:6
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 50, No 1 (2013), Pagination: 1-2Abstract
Technology has genuinely shrunk the world on a social level. Communication technologies in general and the Internet in particular are responsible for cutting geographical distance and creating the 'global village'. Network technologies like FaceBook, LinkedIn, etc. have tremendously boosted the traffic as well as number and size of social networks of individuals. As a result today's netizen boast of thousands of mouse-click friends across globe and they are able to continuously and instantly in touch with them.
- Case Studies for Teaching Library Management
Abstract Views :220 |
PDF Views:7
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Bangalore, IN
1 Indian Space Research Organisation Satellite Centre, Bangalore, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 50, No 1 (2013), Pagination: 131-132Abstract
Teaching and practice, unfortunately, are two different streams in Indian librarianship and they meet quite rarely. With an exception of a few, most teachers of LIS have no option than borrowing case studies from others' experiences for presenting to their students, if at all they wish to do so. Well articulated true-to-life case studies are not easily and readily available. Here is a book which very effectively fills this gap and probably the first of its kind to provide a number of well thought out case studies of library management. The book has 39 case studies, a brief introduction to library management, 'case analysis' for the first two cases and 'suggested discussion leads' for the remaining cases.- Waiting Lines Affect Customer Satisfaction in Service Delivery
Abstract Views :292 |
PDF Views:8
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 49, No 4 (2012), Pagination: 341-342Abstract
As most sociable living creatures, humans cooperate in larger groups (like war) even with those unrelated to them and probably won't see them again. Waiting line is one social activity that separates us from all other living creatures. Yet ants have amazing waiting or more appropriately moving lines! Without the cooperation of total strangers, a queue would break down and turn into chaos. More and more waiting lines, both in person and proxy (like online and telephonic customer services), have become inevitable in these days of widespread self-service mode of service delivery.- Collaborative Memory Storing and Sharing
Abstract Views :230 |
PDF Views:11
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 49, No 6 (2012), Pagination: 599-600Abstract
We all know that computers have variety of memories like internal memory, external memory, random access memory, etc. Human memory is quite fascinating and funny and hence must also have some parallels. We are all blessed with b rain , the most complex and mysterious living organ. But no one gave us a suitable manual with operating instructions for brain, the base for our memory. There is too much of information for us to store, remember and recall when it is needed. Failure to recall or poor memory can badly affect us in our work and social life. On the other hand, well recorded and organised memory together with memo ry skills can help us to recall better at appropriate time. The classical 3 R's of memory are recording, retaining and recalling.- Extinction of Librarianship (Professional Identity Crises)
Abstract Views :224 |
PDF Views:8
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 48, No 1 (2011), Pagination: 1-2Abstract
We have been hearing about endangered species, tribes and languages. The list can be extended to add some professions. Librarianship is one such profession speculated as endangered and is often said that the profession is facing identity crises. Periodic reorientation to meet changing needs is essential for every profession. In this sense, no doubt, librarianship is at crossroads due to fast developments and changes taking place in the information horizon during last one decade or so. At this juncture, some opportunists have taken extreme view and made hue and cry about extinction of the profession. Futurology is like a hammer in the hands of people who could not resist hitting wherever a nail is found.- Privacy of Users and Co-Reader Analyses
Abstract Views :195 |
PDF Views:11
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 48, No 5 (2011), Pagination: 469-470Abstract
Libraries generate mines of data regarding use of and user-interactions with libraries. But under the general understanding of upholding customer privacy, such data is not subjected to complete processing and analysis. Protecting customers personal information is not just a courtesy, but a legal obligation too. The law is stringent in the West and more so in Europe and now the same is enacted in India also.. In order to provide personalized services, libraries and publishers do need personal information of customers. A clear "privacy policy‟ spelling out what information is collected, how it is used, how user can change it, with whom it is shared and how customers can opt out of it are necessary. Due to anonymity of transactions, many interesting social relations networks arising out of such data are not identified and results extracted. These social networks have rich potential for value added services in libraries. It is high time libraries reconsider continuing protection of customer privacy relating to their transactions like what they search, suggest/ indent, borrow/read, reserve, copy/download, etc. Anonymity and privacy are almost lost on internet due to crawlers, history stealing web sites and mushrooming of "like" buttons. Interestingly, if people know that they are being watched, their search habits are likely to change. Keeping the debate on need for anonymity and privacy issues aside, there are many positive benefits to users of libraries from the processing and analysis of transactions with libraries together with information about users‟.- Measuring Impact of Scholarly Journals
Abstract Views :209 |
PDF Views:5
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 49, No 3 (2012), Pagination: 221-224Abstract
It is extremely difficult to operationally define and measure "scientific impact". As a multi-dimensional construct no single indicator can adequately measure scientific impact. In the past, Nature (17 June 2010) went to basics, carried out a poll result and analysed the responses to suggest that there is a mixed feelings about using metrics to assess contribution of scientists. A clear, simple, easy and objective way of counting publications of scientists (and their use/download and citations) may be required, but other hard-to-quantify (qualitative) aspects like teaching, mentoring, team building and service to community cannot be overlooked.- 'Fair Use', Contu Guidelines, Confu Guidelines and the DMCA
Abstract Views :589 |
PDF Views:6
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 48, No 3 (2011), Pagination: 241-244Abstract
Copyright Acts and their implications are more known through word of mouth than personally reading the complex legal texts. As a result, lot of myths surrounds the knowledge of the users and libraries about infringement of copyright acts. Many are scared by the warning note printed almost indiscriminately by the publishers on verso of title pages of the books. There are others equally quite careless and boldly keep infringing copyright act.- Scholarly Publishing at Cross Roads
Abstract Views :233 |
PDF Views:7
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 48, No 4 (2011), Pagination: 365-366Abstract
There is no scholarship without scholarly communication and hence, scholarly publishing is an integral part of research. There has been a significant increase in the expenditure on research, almost all over the world, but with a clear emphasis on socio-economic returns on the investment. Scholarly publishing is one visible indicator of such measures of returns. In fact, journal articles are considered the 'currency' of research.- Errors Are Not Just Errors
Abstract Views :228 |
PDF Views:9
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 47, No 6 (2010), Pagination: 597-598Abstract
We often say, 'mistake is a mistake' to mean and to emphasise that big or small, both positive and negative mistakes should be condemned. But in real life situations, all of us want 'to err on the positive side' and 'give benefit of doubt' while judging something or someone. In other words, errors are of two types. Shall we call them harmless, soft or positive error and harmful, harsh and negative error? Take the example of announcing results of an examination or a test. A student 'A' who has really passed, but the system has by mistake declared him as failed and another student 'B', who has really failed the test but declared as passed. The former is a negative, harsh and more harmful error than the other.- What AILS LIS Research?
Abstract Views :227 |
PDF Views:6
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 47, No 4 (2010), Pagination: 359-361Abstract
'Research is immoral if it fails to lead to the betterment of people' - said Prof. Scarlettee, an European anthropologist living in a remote village near Mandya in Karnataka for last 55 years. Most research in humanities and in majority of natural and social sciences have no direct application in daily life. Generally researchers themselves value 'pure research' more than the 'applied research'. Scholarly interest devoid of practical applications creates a vicious circle. Any research should give honest and serious thought to the utility of findings of the proposed research.- Role of Statistical Skills in Communication
Abstract Views :195 |
PDF Views:6
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 47, No 2 (2010), Pagination: 109-112Abstract
However great may be one's work, it does not matter to others until it is communicated. In other words it is not just sufficient to do a great job; one has to 'sell' it to others. As everyone is busy with his/her own work, only well presented works attract others and make them to keep aside their own work and give attention to others works. Most people as a routine browse enormous quantity of written communications, but have time and interest to read only a limited number of them. For a potential reader to be attracted and retained it is not enough to be simple, clear, unambiguous in the language used, it must also have suitable, attractive and catchy punch statements.- Information Sharing and Withholding Games
Abstract Views :243 |
PDF Views:10
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 47, No 1 (2010), Pagination: 1-2Abstract
Gossip and chat churn out more information than what one reads and assimilates. It has been confirmed, time and again, that information from such informal, oral and inter-personal sources within ones own organization, particularly peers, is enormous and rich for practitioners. Information is everywhere ('knowledge' is the new label) and lot of it, relevant or not, sought or unsought, is freely shared with others. Relevance itself is not a simple property when it comes to information, as one man's information could be another's noise. Seeking and sharing information (or knowledge-exchange) simultaneously implies withholding it, at least selectively. RTI Act is an extreme case of forcing a system (not individual!) to share information. Inquiries into the reasons and supportive conditions in a dyadic communication where two persons exchange ideas and information reveal that a `psychological cost' is involved when one seeks useful information from another. These inter-personal contacts, built basically on `reciprocity', have many impediments. Apart from semantic and physical barriers, which technology could easily overcome, personal and socio-psychological barriers are vital and quite difficult to break.- Resource Sharing among ISRO Libraries: A Case Study of Consortia Approach
Abstract Views :214 |
PDF Views:10
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 39, No 1 (2002), Pagination: 41-58Abstract
The paper presents a practical step by step approach and efforts made to achieve huge savings in acquisition expenditures and creative resources sharing among a group of libraries working under a single parent institution, namely, Indinn Spnce Research Organisation (ISRO). Actual cases of substantial savings in subscription to costly journals, CD-ROM databases and conference volumes in the way of consortia price and/or combination (print and electronic) subscription prices arc depicted with appropriate tables and charts.Keywords
Resource Sharing, ISRO Libraries, Cooperative Acquisition, Consortia Approach, Journal Subscription, CD-ROM Databases.- Are Microforms Dead?
Abstract Views :213 |
PDF Views:4
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 39, No 2 (2002), Pagination: 139-152Abstract
The futuristic slogans like 'paperless society'. 'all-digital future'. 'marginalisation of print' and 'microfilm technology is dead' of few stalwarts are repeatedly and mindlessly echoed all over. An effort is made here to examine the realities of practical situations to know how far they are true. Some facts and figures are presented to enable practitioners to see it themselves. Examines whether microforms are in use and is there any future for them. Presents three cases of extensive use of microfilm technology with appropriate tables and charts to illustrate how important and how alive the technology is. Highlights suitability of microforms as archival medium and the way they are becoming integral part of digital environment. Enumerates nature and importance of technical reports and the reasons for their production in microform and how they are stored and used. An analysis of use and extensive citation of reports is also presented to break the myth that reports are marginally used and reports in microforms are negligibly used.Keywords
Microfilm Technology, Microforms, Technical Reports.- Role of Conspectus in Collection Management and Resource Sharing
Abstract Views :179 |
PDF Views:5
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore - 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore - 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 34, No 2 (1997), Pagination: 91-99Abstract
Conspectus is an instrument, an assessment methodology and a consortial database which enable providing optimum patron specific access model for resource sharing among libraries. It helps making more informed decisions regarding acquisitions, collection development, fund allocations, budget requests, grants and preservation. A systematic 'conspectus' provides many indirect benefits like (i) filling-in gaps in the collection, (ii) justifying use of approval plans identifying subject areas where curricular changes dictate that the library starts or stops buying materials, (iii) justifying a grant application or budget increase for training, preservation or collection development, (iv) defining possibilities for increased cooperative acquisitions among local or regional libraries in subject areas of mutual interest, (v) fulfilling institutional or state mandated assessment programs, (vi) providing 'objective evidence' for accredition and professional association reports, (vii) defining collection development objectives, policies, procedures and short and long range goals. The paper provides a birds-eye-view of conspectus methodology, its role in collection development, collection evaluation and resource sharing as well as some problems and pitfalls in adoption of conspectus methodology. Lastly, concludes by emphasising the need for awareness about conspectus methodology among local professionals and some sincere attempts to create such access tools rather than satisfying with acronyms of library network.Keywords
Conspectus Methodology, Collection Management, Resource Sharing.- Are Books 'Inferior Goods' of Leisure Industry?
Abstract Views :276 |
PDF Views:4
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura P.o , Bangalore - 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura P.o , Bangalore - 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 34, No 4 (1997), Pagination: 159-162Abstract
Discusses the nature of leisure industry and composite commodity, explains four major determinants of demand analysis, namely, price, income of customers, prices of related commodities and tastes and preferences of customers, enumerates the concepts 'inferior', normal and luxury goods from the angle of income elasticity of demand, highlights the finding of western research that backs are inferior goods of leisure industry and concludes by stressing the need for recognition of books and libraries as part of leisure industry in the country and need for localised research about reading habits and use of libraries in the larger context of leisure industry.Keywords
Books, Libraries, Demand Analysis, Information, Leisure, Information Users.- Resource Sharing:Need for Bridging Gap between Idealistic Theoretical Slogans and Practitioners' Lax
Abstract Views :209 |
PDF Views:2
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore 560 017, IN
1 Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 32, No 3 (1995), Pagination: 99-109Abstract
It is everybody's knowledge that resource sharing is most talked and least practiced area in librarianship. Several idealistic theoretical slogans have been repeated again and again and many master plans have remained on paper in the custody of planners. These grand ideas and plans are threatening individual libraries that if they do not act they are going to starve and die in the information drought. Even after hearing about the benefits of cooperation and resource sharing egoistic, suspicious and lax attitude on the part of people at the helm of affairs have not yet been overcome. No body is worried about this widening gap between plans and practice of resource sharing. There are clear reasons for the gap between what has been said about resource sharing and what has been achieved so far. This paper, while examining both the high sounding theoretical plans of resource sharing and the practical barriers to resource sharing, explore the inherent limitations of resource sharing philosophy, presents the important factors which militate against resource sharing and how to face and overcome them in a working environment with anecdotes and case studies. What matters much in the game is gracefully accepting the limitations, using appropriate mode of management with least external interference, underscoring the cost saving objective, avoiding buck passing, 'something for nothing syndrome' and empty promises of only bibliographic access without physical access to text and understanding that communication and networks are only means and not ends.Keywords
Library Cooperation, Networking, Resource Sharing, Barriers, Limitation.- Document Reservation Pattern in a Special Library: A Case Study
Abstract Views :223 |
PDF Views:3
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Industrial Estate, Peenya, Bangalore, IN
1 Indian Space Research Organisation Satellite Centre, Industrial Estate, Peenya, Bangalore, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 20, No 1 (1983), Pagination: 39-48Abstract
Over 1600 reservations of documents made at ISRO Satellite Centre Library during 1982 are analysed in relation to total collection and membership. A representative sample of reservations made for high demand documents are further examined in relation to year of acquisition, year of publication (age) and subject of the document. Results of the analysis and observations are presented with suggestions for better record keeping and feedback for lending system and collection development policy.- Problems and Choices in Procurement of Technical Reports
Abstract Views :222 |
PDF Views:3
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Peenya Industrial Estate, Bangalore 560058, IN
1 Indian Space Research Organisation Satellite Centre, Peenya Industrial Estate, Bangalore 560058, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 20, No 2 (1983), Pagination: 107-123Abstract
Practical problems faced in procurement of foreign, unclassified hardcopy reports are discussed under the heads bibliographic control and access, avoiding duplication, efficiency of suppliers, economies in buying reports and physical condition of reports supplied by various agencies.- A Case Study of Lentout Use of a Special Library
Abstract Views :533 |
PDF Views:5
Authors
Affiliations
1 Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura Post, Bangalore - 560 017, IN
1 Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura Post, Bangalore - 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 22, No 1 (1985), Pagination: 19-34Abstract
Examines in detail the relevance and dependability of use studies, sets out the scope, methodology and limitations of the present study. A 20% sample books, reports and standards of ISRO Satellite Centre CIS AC) Library are monitored to note down nearly 3,300 lentout use by about 700 users. Average use per document, average use per user, relative use of books in different subject groups, and frequency distribution of use over number of users are presented. In order to counter check the data the circulation sample for about three months have been subsequently examined and results presented. Finally concludes by highlighting the intensive use of IS AC Library made by users and feedback for the system for future planning.- A Sociometric Analysis of Informal Communication among Indian Satellite Technologists
Abstract Views :520 |
PDF Views:6
Authors
Affiliations
1 Library & Documentation, Indian Space Research Organisation Satellite Centre, Bangalore-560 017, IN
1 Library & Documentation, Indian Space Research Organisation Satellite Centre, Bangalore-560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 25, No 2 (1988), Pagination: 78-111Abstract
By and large, librarianship seems to have ignored the informal communication flourishing among their clientele. Informal communication both within and with outside the organisation and various informal and interpersonal sources of information a found to play crucial role in the work of an engineer/technologist. Some of the reasons for such an importance of informal communication for an engineer are discussed. A study of interpersonal communication_looks at the 'transciever' role of an engineer and leads to inquire into his information potential and identification of communication networks, their characteristics like density, connectedness, centrality and cluster, communication stars, isolates and technological gatekeepers. The informal and interpersonal communication among a defined set of over 800 Indian satellite technologists is investigated by sciometric analysis of the number of persons they regularly contact for work related information and with the names of five most often contacted persons provided in response to a questionnaire. The intra and inter-organisation communication of respondents and their relation with Some characteristics of respondents are examined. A sociometric analysis of upto five most often contacted persons named by the respondents revealed that 391 respondents mentioned 515 individuals/organisations 1538 times. As much as 87% of contacts within the organisation and the rest represented inter-organisation communication. An average satellite technologist found to be simultaneously a source of information for about 3 others in the response population (connectedness of the network). The analysis helped identification of communication stars or high information potentials (HIPs), isolates and technological gatekeepers.
An examination of dyadic reflexive communication revealed existance of a cluster and Some linking pins in the network. Further, similarities and dissimilarities of participants of dyadic communication are also analysed.
- Information Seeking Behaviour of the Indian Space Technologists
Abstract Views :197 |
PDF Views:6
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Vimanapura P.O., Bangalore 560 017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Vimanapura P.O., Bangalore 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 26, No 2 (1989), Pagination: 127-166Abstract
States the objectives and hypothesis of the study; highlights the scope and limitations; explains the research design; multiple methods and data collection tools used; enumerates significant findings of the study under three main objectives, namely the information-seeking behaviour of the space technologists, characteristics of the space technologists and correlation of information-seeking behaviour with characteristics of the space technologists. Various aspects of information-seeking behaviour examined includes motives and purposes of seeking information, nature and type of information sought, sources of bibliographic informaion used, delegation of information-gathering work, time spent on information-gathering activities, dependence on different sources of information, inter-personal information-sharing, intra- and inter-organisational communication, informal and formal communication behaviour, use of and user-interactions with the 'primary library'. Compares and contrasts the results with results of other similar studies, and finally concludes by highlighting the implications of the results and by projecting the areas for further research.- Non-Use and Non-Users of Libraries
Abstract Views :181 |
PDF Views:4
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura Post, Bangalore 560 017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Vimanapura Post, Bangalore 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 31, No 3 (1994), Pagination: 115-128Abstract
Giving analogy of business approach to market penetration describes the negligence of libraries about non-users and less fortunate users; explains how use of a library is a minority event; explores the relations of use and usefulness of a library, defines non-user, enumerates types of non-users and conceptual framework for use and non-use of information; discusses the possible reasons for not using libraries and what can be done about non-use as well as apprehensions of experts about lack of market penetration by libraries; presents a casc study of non-use and non-users of ISRO Satellite Centre (ISAC) library as an extension of earlier use and user studies.Keywords
User Studies, Libraries, Non-Use, Non-User, Under Use, ISRO Satellite Centre.- Customer Participation in Service Production and Delivery System
Abstract Views :201 |
PDF Views:5
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560 017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Bangalore 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 35, No 3 (1998), Pagination: 157-163Abstract
Highlights significance of designing service delivery system, explains the integral role of customer in service production process, stresses the importance of customer-organisation interface, lists important ingredients of service package to be considered while designing customer interface, enumerates various dimensions of customer interface which can be positively made use of in design of service production and delivery system, discusses various ways and means of inducing and enhancing customer participation in service production and delivery system, emphasises the primacy of customer satisfaction in the evaluation of service organisation and finally concludes by pointing out the lopsided emphasis of librarianship on people-equipment dimension of customer-interface that too in terms of application software only.Keywords
Service Management, User Interface, Customer Participation, Service Production, Service Delivery System.- Waiting Lines and Customer Satisfaction
Abstract Views :221 |
PDF Views:5
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore 560017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 38, No 2 (2001), Pagination: 99-112Abstract
The paper points out certain quantitative methods largely ignored by library service providers, highlights the importance of customer participation in service delivery process, examines the concepts service quality and customer satisfaction, emphasises the need for appropriately handling waiting lines in service organisations, presents briefly the theory of waiting lines (queueing theory), psychology of customers in waiting lines with illustrations from library situations, discusses ways and means of reducing delays in waiting lines and increasing service quality and customer satisfaction and concludes by stressing the need for appropriate studies on these lines in librarianship.Keywords
Waiting Lines, Queuing Theory, Service Quality, Customer Satisfaction.- Skill Requirements of LIS Professionals in the New E-World
Abstract Views :211 |
PDF Views:7
Authors
Affiliations
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore - 560 017, IN
1 Library and Documentation, Indian Space Research Organisation Satellite Centre, Airport Road, Bangalore - 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 36, No 3 (1999), Pagination: 141-149Abstract
All pervasive information technology (e-world) has affected significantly the rendering of library and information services, but adoption of IT to library services has not been smooth. In addition to professional knowledge, librarianship is expected to have some knowledge in the areas of management, foreign languages, statistics, computers, etc. New professionals of e-world of 21 st century need to have not only knowledge and skill in the areas of information technology but also matching 'will' to carryout the services in the new media and means. Any significant gap between knowledge and corresponding skills required is dangerous. The paper cites various levels of skills required by LIS professionals and highlight skills starting from computer literacy to electronic publishing and marketing.Keywords
Information Technology, E-World, LIS Professionals Skill Requirement, Professional Skills, IT Skills, Managerial Skills.- Understanding the User - Why, What and How?
Abstract Views :259 |
PDF Views:7
Authors
Affiliations
1 Library and Documentation Division, Indian Space Research Organisation Satellite Centre, Bangalore 560 017, IN
1 Library and Documentation Division, Indian Space Research Organisation Satellite Centre, Bangalore 560 017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 32, No 4 (1995), Pagination: 151-164Abstract
Explains the need, importance, purposes and scope of user studies; discusses procedure for conducting sound user studies together with associated problems of research like selection of problem,formulation of hypothesis, design of study, sampling strategy, data collection methods, scaling techniques, pilot study, processing and analysis of data, testing of hypothesis, interpretation, drawing inferences, communication and dissemination of results and finally concludes by highlighting methodological flaws and gaps in Indian user studies.Keywords
User Studies, Research Procedures, Indian, Research Methodology.- Some Implications and Issues of ICT Developments on Fiscal Management in Libraries
Abstract Views :131 |
PDF Views:0
Authors
Affiliations
1 ISRO Satellite Centre, Bangalore, IN
1 ISRO Satellite Centre, Bangalore, IN
Source
Information Studies, Vol 15, No 4 (2009), Pagination: 243-248Abstract
Growth of information and communication technologies (ICTs) and advent of ecommerce has resolved some long pending fiscal management problems of libraries. While some are naturally overcome by adoption of new technology, others particularly e-procurement and consortia payments which require management's positive support are yet to bring desired results.Keywords
Financial Management, E-Documents, E-Procurement, Consortia Payments, Library Budget, Credit Card Payments.References
- Cloutier, Claudettee (2004). "Setting up a fee-based information service in an academic library" A paf)er submitted to Journal of academic Libraries. 22 Nov; 2004; 14p.
- Holland, Y. (2002). "Purchasing with plastic! Using a credit card for procurement in libraries". CSIRO Information Services, Australia.
- Sridhar, M S. (1988). "Is cost benefit analysis applicable to journal-use in a special lihTary." Serials Librarian. 15(1/2); 1988; 137-153p.
- Sridhar, M S. (2002). "Resource sharing among ISRO libraries: a case study of consortia approach". SRELS Journal of Information Management 39(1); March 2002; 41-58p.
- Future Libraries:Romance of LIS with Futurology
Abstract Views :329 |
PDF Views:12
Authors
Affiliations
1 Library & Documentation Centre, ISRO Satellite Centre, Bangalore – 560078, IN
1 Library & Documentation Centre, ISRO Satellite Centre, Bangalore – 560078, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 56, No 5 (2019), Pagination: 240-245Abstract
The paper examines the past ‘romance’ of LIS with futurology, traces the flaws of disintermediation threat and the resultant repositioning options of LIS, stressing the need for imagination coupled with reason to turn experience into foresight; identifies the importance of physical space, content, and ambience of libraries to move from ‘Transactional library’ to ‘Relational library’ and from a ‘Center of information’ to a ‘Center of culture’, enumerates a number of non-ICT innovations that have already taken place in libraries, mentions technologies that can be considered for their appropriateness and adoption to enhance value of services. In conclusion, highlights how libraries are marginalized in the digital era by putting ‘access’ before ‘selection’ (avoiding filtering at the input stage) and giving away control over organization of information to users, how ‘access to excess’ and speed over-ride the validity and the quality of content leading to distracted and dissatisfied users; finally cautions about equating ‘provision for access’ to utility and need for greater understanding of user-behaviour in the digital domain.Keywords
Appropriate Technology for Libraries, Disintermediation, Future Libraries, Innovative Library Services, Library Ambience, Non-ICT Innovations, Physical Space, Repositioning Options, User in Digital DomainReferences
- Ady, Dawn Susan. The Ultimate Irony: An Information Age without Librarians, University of North Florida; 2016.
- https://digitalcommons.unf.edu/cgi/viewcontent.cgi?article=1658&context=etd.
- https://www.businessinsider.in/strategy/37-jobs-that-are-quickly-disappearing-in-the-us/articleshow/58602038.cms.
- Reading Habit in the Internet Era*
Abstract Views :230 |
PDF Views:7
Authors
Affiliations
1 Former Head, Library and Documentation, U R Rao Satellite Centre, Bengaluru – 560017, Karnataka, IN
1 Former Head, Library and Documentation, U R Rao Satellite Centre, Bengaluru – 560017, Karnataka, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 58, No 6 (2021), Pagination: 371-376Abstract
The Internet and the digital revolution have deeply and sharply divided users into ‘digital immigrants’ and ‘digital natives’ with linguistic whateverism. The society is more image based than text and chat-based than reading. Reading habit is neither unambiguously definable nor accurately measurable. Proxy measures like book-buying, visiting, and borrowing from library, citations and downloads, self-reporting opinion is used to assess reading habit. Aliteracy is a predominant characteristic of the Internet era. The digital technology and the Internet have substantially affected the reading process as well as reading habit. Our ability to concentrate and read or think deeply is destroyed by digital distractions. It looks like there is a decline in reading habit due to the onslaught of electronic media. Despite increase in leisure time and income as well as considerable increase in expenditure on other forms of entertainment there is no corresponding increase in the expenditure on reading materials. The typical nature of digital reading as against print reading is characterized by convenience, devoting less time, reading shorter texts, impatience, etc, with certain values of online users as well as cognitive behaviour of students. There is a need for continuing the reading habit of print era in the digital era. Even in scholarly reading, it is imminent that the thoroughness of reading is sacrificed for speed and quantity as more and more read only shorter articles or abstracts.Keywords
Digital Documents, Internet Era, Reading Habit.References
- Arapakis, I. (17 March 2016). User Behaviour Modelling (ppt in slides hare by Ioannis Arapakis, Sr. Data Scientist, Eurecat). https://www.slideshare.net/iarapakis/ user-behaviour-modelling-online-and-offline-methodsmetricsand-challenges.
- Brophy, P. (2001). The Library in the Twenty-First Century. Library Association Publishing, London; xv + p. 223. https://lib.ugent.be/en/catalog/rug01:000701332.
- Brophy, P. and Wynne, P. M. (1998). Management Information Systems and Performance Measurement for the Electronic Library, eLib/LITC Final Report, University of Central Lancashire: Preston; p. 1-89. http://www.ukoln.ac.uk/services/elib/papers/supporting/pdf/mis.pdf.
- Brophy, P. Performance Measures for 21st Century Libraries. Centre for Research in Library and Information Management (CERLIM), The Manchester Metropolitan University, U.K. https://www.libqual.org/documents/admin/brophy.pdf.
- Connaway, L. S. and Timothy, J. D. (2010). The digital information seeker: report of the findings from selected OCLC, RIN, and JISC user behaviour projects. OCLC Research, (A meta-analysis of twelve studies; individual studies are not cited).
- Corall, S. Hybrid Roles and Blended Professionals. What Competencies are Needed? How can they be acquired? Unpublished paper given at the SCONUL 2009 Conference, Bournemouth.
- Covey, D. T. (2002). Usage and usability assessment: Library practices and concerns. Digital Library federation and Council on Library and Information Resources.
- The Economist (1998). Publishing, perishing, and peer review: Could new kinds of electronic publishing rescue academia from its long-running ‘journals crisis’? The Economist. https://doi.org/10.2307/4022856.
- The Economist (2008). Our nomadic future: A wireless world. The Economist.
- The Economist (2014). In search of lost time: Why is everyone so busy? The Economist, 87.
- Firima Zona Tanjung, R. and Uli, A. G. (2017). Reading Habits in Digital Era: A Research on the Students in Borneo University. Language and Language Teaching Journal, LLT, 20(2): 147. e-ISSN 2579-9533, ISSN 1410-7201. http://ejournal.usd.ac.id/index.php/LLT. https://doi.org/10.24071/llt.2017.200209.
- Frey, T. Future of libraries. Executive Director, DaVinci Institute.
- Hellman, E. Why Libraries Exist. https://go-to-hellman.blogspot.com/2010/01/why-libraries-exist.html.
- Kellogg, C. (2013). An infographic of time spent reading around the world.
- Los Angeles Times. (July 2, 2013). 11:56 AM PT. https://www.latimes.com/books/jacketcopy/la-et-jc-hours-readingbooks-around-the-world-20130702-story.html.
- Krotoski, A. (2 Dec 2010). Libraries of the Future. Nature, 468: 633. https://doi.org/10.1038/468633a.
- Kurniawan, H and Panayiotis, Z. (August 2001). Reading Online or on Paper: Which is Faster? https://www.researchgate.net/publication/2556185_Reading_Online_or_on_Paper_Which_is_Faster/link/0fcfd50a9358b794dd000000/download.
- Law, D. (2010). Waiting for the barbarians: Seeking Solutions or Awaiting Answers? In: Envisioning Future Academic Library Services: Initiatives, Ideas and Challenges. Facet, London. http://strathprints.strath.ac.uk/20106/2/strathprints020106.pdf.
- Nicholas, D. et al. (2004). Re-appraising information seeking behaviour in a digital environment. Journal of Documentation, 60(1): 24-43. https://doi.org/10.1108/00220410410516635.
- Nicholas, D. et al. (2005). The digital information consumer in new directions in human information behaviour. Edited by A Spink and C Cole, Kluwer Academic.
- Nicholas, D. and Ian, R. (Eds.). (2008). Digital Consumers Reshaping the Information Profession, Facet Publishing. London. https://doi.org/10.29085/9781856047999.
- Nicholas, D. and Paul, H. If we do not understand our users, we will certainly fail. CIBER UCL Centre for Publishing, School of Library, Archive and Information studies. www.publishing.ucl.ac.uk.
- Nilsen, K. (January 2004). The library visit study: user experiences at the virtual reference desk. Information Research, 9(2).
- Phillip, A. Dept of Extension Studies, University of Papua New Guinea. http://www.pngbuai.com/000general/libraries/literacy-services/READRAB.pdf.
- Prensky, M. (October 2001). Digital Natives, Digital Immigrants. On the Horizon, MCB University Press, 9(5). https://doi.org/10.1108/10748120110424816.
- https://www.theatlantic.com/national/archive/2013/07/ internet-making-writing-worse/313199/.
- Shumaker, D. and Mary, T. (June 30, 2009). Models of Embedded Librarianship. Final Report Prepared under the Special Libraries Association Research Grant 2007.
- Sridhar, M. S. (December 1997). Are books ‘inferior goods’ of leisure industry? Library Science with a Slant to Documentation and Information Studies, 34(4): 159-162.
- Verma, J. and Vijetacharya, M. The Impact of Internet and Digital Media on Reading Habit. XXIV National Seminar of the IASLIC, Vol. 50.
- Ware, M. and Michael, M. (September 2009). The STM report: An overview of scientific and scholarly journal publishing. STM: International Association of Scientific, Technical and Medical Publishers.
- Weinberger, D. (2007). Everything is Miscellaneous: The Power of the New Digital Disorder. New York: Times Books.
- Wilson, T. D. (2000). Recent trends in user studies: Action research and qualitative methods. Information Research, 5(3).
- https://davidamerland.com/seo-blog/862-how-digital-ischangingour-reading-habits.html.December 28, 2012.
- www.slideshare.net/sudeshsood1/impact-of-internet-onreadinghabits. December 17, 021.
- Customer Satisfaction in Libraries
Abstract Views :241 |
PDF Views:3
Authors
Affiliations
1 Library and Documentation, ISRO Satellite Centre, Old Airport Road, Bangaluru – 560017, IN
1 Library and Documentation, ISRO Satellite Centre, Old Airport Road, Bangaluru – 560017, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 59, No 4 (2022), Pagination: 197-201Abstract
The paper points out certain quantitative methods largely ignored by library service providers; Highlights the importance of customer participation in service delivery process; Examines the concepts ‘service quality’ and ‘customer satisfaction’; emphasizes the need for appropriately handling waiting lines in service organizations; presents briefly the theory of waiting lines (queueing theory), psychology of customers in waiting lines with illustrations from library situations; Discusses ways and means of reducing delays in waiting lines and increasing service quality and customer satisfaction and concludes by stressing the need for appropriate studies on these lines in Librarianship.Keywords
Customer Satisfaction, Library Services, Library Research, Queuing Theory, Quantitative Approaches, Service Quality, Waiting Lines.References
- Applegate, R. (1997). Models of Satisfaction. In: Kent, Allen, Ed. Encyclopedia of Library and Information Science. New York: Marcel Dekker; v.60, Supplement 23, p. 199-227.
- Batra, P. (1994). Simple ways to make your customers happy. New Delhi, Think Inc.
- Brophy, P. and Coulling, H. (1997). Quality management and library science: For information and library managers. Mumbai: Jaico.
- Chase, R. B. (1978 Nov.-Dec.). Where does the customer fit in a service operation? Harvard Business Review, 1035-1050.
- Chase, R. B. (1981). The customer contact approach to services: Theoretical bases and practical extensions. Operations Research, 29(4), 698-706. https://doi.org/10.1287/opre.29.4.698.
- Chase, R. B. and Tansik, D. A. (1983). The customer contact model for organisational design. Management Science, 29, 1037-1050. https://doi.org/10.1287/mnsc.29.9.1037.
- Chase, R. B. and Dasu, S. (June 2001). Want to perfect your company’s service? Use behavioural Science. Harvard Business Review, 79-84.
- Czepiel, J. A., et al., Eds. (1985). The Service Encounter. Lexington, MA: Lexington Books.
- Ellis, D. and Norton, B. (1993). Implementing BS5750 / ISO9000 in libraries. London: Aslib.
- Iivari, J. (1997). User Information Satisfaction: A Critical Review. In: Kent, Allen, ed. Encyclopedia of Library and Information Science. New York: Marcel Dekker; v.60, Supplement 23, p. 341-364.
- Jones, T. O. (Fall 1998). Why satisfied customers defect. IEEE Engineering Management Review, 26(3), 16-26.
- Lovelock, C. H. (1988). Managing Services: Marketing, Operations and Human Resources. New Delhi: Prentice Hall.
- Murphy, J. A. and Farmer, T. (1993). Service Quality in Practice: A Handbook for Practitioners. Golden Bridge, Dublin: Gill and Macmillan.
- Sridhar, M. S. (September 1983). User participation in collection building in a special library: A case study. IASLIC Bulletin, 28(3), 117-122.
- Sridhar, M. S. (1989). Patterns of user-visit, movement and length of stay in a special library: A case study. Annals of Library Science and Documentation, 36(4), 134-138.
- Sridhar, M. S. (September 1994). Non-users and non-use of libraries. Library Science with a slant to Documentation and Information Studies, 31(3), 115-128.
- Sridhar, M. S. (September 1998). Customer participation in service production and delivery system, Library Science with a slant to Documentation and Information Studies, 35(3), 157-163.
- Sridhar, M. S. (June 2001). Waiting lines and customer satisfaction. SRELS Journal of Information Management, 38(2), 99-112.
- Sridhar, M. S. (28-31 January 1985). Book Procurement Delay: A De-Motivator to user Participation in Collection Development. In: Building Library Collections and National Policy for Library and Information Services: Seminar Papers Presented in XXX All India Library Conference, Rajasthan University, Jaipur, Ed. by P.B. Mangla. Delhi: ILA; p. 329-334.
- Sridhar, M. S. (1988). Library-use Index and Library-Interaction Index as Measures of Effectiveness of a Special Library: A Case Study. In: Proceedings of XXXIV All India Library Conference on Library and Information Services: Assessment and Effectiveness. Calcutta: ILA; p. 449-465.
- Sridhar, M. S. (1988). Customer-Characteristics as Criteria for Market-Segmentation in Libraries. In: Marketing of Library and Information Services in India: Papers Presented at the 13th National Seminar of IASLIC, Calcutta, December 20-23, 1988, Ed. by S.K. Kapoor and Amitabha Chatterjee. IASLIC Special Publication No. 28. Calcutta: IASLIC; p. 43-52.
- Sridhar, M. S. (2002). Library use and user Research: With Twenty Case Studies. New Delhi: Concept Publishing Company.
- Sridhar, M. S. (1990). User-research: A Review of Information-behaviour Studies in Science and Technology. Bangalore: BIBLIO INFON Service.
- Sridhar, M. S. (1995). Managerial Quality and Leadership. In: Management of Library and Information Centres. New Delhi: Indira Gandhi National Open University, MLIS-05, Unit 3; p. 43-68.
- Wills, M. R. (1999). Dealing with Difficult People in the Library. Chicago: ALA.
- Wilson, A. B. (1995). New Directions in Marketing: Business-to-Business Strategies in 1990s. New Delhi: Excel Books. https://doi.org/10.1002/dir.4000090406.
- Wilson, T. D. (2000). Recent trends in user studies: Action research and qualitative methods. Information Research, 5(3).